Return Policy — Palm + Pine

We strive to make you happy with your purchase and keep you in good hands throughout your entire shopping experience and ordering process!

Effective 01/24/2022

GENERAL TERMS

  • Merchandise may be returned within fifteen (15) days from the date the order is received for store credit only (no exceptions).
  • All merchandise must be returned in NEW CONDITION (unworn/unwashed) with the original tags attached. Any return received with smells of smoke, pet odor, body odor, makeup stains, pet hair, or deodorant will be refused. If your item does not qualify for a return  you will be ineligible for store credit, and if the condition permits, the item(s) will be donated to a local women’s shelter.
  • Any item(s) purchased with a discount cannot be returned (no exceptions).

FINAL SALE ITEMS

The following types of items are final sale and cannot be returned for exchange or store credit (no exceptions):

  • Hats/Headbands
  • Bathing Suits
  • Bodysuits
  • Cosmetics
  • Lingerie
  • Silicone Bras
  • Bralettes
  • Gift Certificates

SHOES

Shoes must be returned in the original shoe box and placed inside a separate shipping box such as the one your shoes were shipped to you in. Damage to the shoe box (shipping labels, packing tape, or any other markings) make the shoes ineligible for return and the item will then be returned to you, subject to a return shipping fee. 

 

SIZE EXCHANGES

If you would like to exchange your item for a different size of the same item, and there is an alternate size available, please indicate that on the exchange section of your return form.

Please note that exchanges are subject to availability. If the item/size you requested is not in stock when we receive your return, we will process your return and issue a store credit.

DEFECTIVE ITEMS

Please inspect your order immediately upon arrival. If you believe you have received a damaged or defective item, you must contact us within three (3) days of delivery. If we do not receive notification that you have received a damaged item within the three (3) day period, your order is considered to be accepted and any return for a damaged or defective item will be rejected. (Damaged items must have tags, be unworn, and unwashed.)

  • Email a picture of the defective/damaged area to support.palmpluspine@sisterhoodandco.com
  • Please include your order number and the item name in the email
  • You will receive a response from our support team within 48 business hours

** Please be mindful of product descriptions when purchasing as some products that are “nearly new”, “vintage”, or “retro” could have areas of natural distressing or wear.  – No returns for a defective item will be accepted if the “defect” was labeled as part of the product description.**

RETURN INSTRUCTIONS

  1. Please refer to the complete Return Policy (above) to ensure that your return meets all necessary criteria.
  2. Returns must include a completed return form. If you cannot locate the return form (on the back of the packing slip included with your order), please print and include a copy of the order confirmation emailed to you or email us at support@sisterhoodandco.com and we will email you a new form.
  3. Please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer’s responsibility. We suggest using a carrier that provides you with tracking information. We are not responsible for any lost or damaged merchandise while in transit back to us.
  4. Please allow our returns department up to five business days for processing once your return has been delivered to us. Once your return is processed, we will send you an email with a gift card which can be applied at checkout or we will ship your exchange item to you.

REFUSED OR UNDELIVERABLE ORDER(S)

  1. If you refuse a confirmed order you will be charged for the actual cost of the shipping to you.
  2. If your package is returned back to us as undeliverable, we will contact you as soon as we receive it back. If it has exceeded the total number of days we allow for a return, we cannot issue credit or cancel the order. As merchants, we are not liable for an undelivered package due to incorrect shipping address or being left unclaimed at the post office.

Should you decide against re-shipment, the original shipping fee and other address verification fees will be deducted from your refund.

 

THANK YOU for shopping with Palm + Pine!  Please let us know your questions or concerns. You can call us at (209)769-7724, Monday-Friday 10 AM- 5:30 PM Pacific Standard Time or via Email: support@sisterhoodandco.com

 

Please address your returns as follow:

PalmPlusPine.com

Attention: Returns Department

2788 Carmel Ct.

Atwater, CA. 95301

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